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customer orientation

Electricity market

My Fingrid: for all data

My Fingrid, an electronic service portal, was made easier to use with the help of five pilot customers. How did the pilot go, Key Account Manager Lassi Vuokko from Caruna Oy?

Main grid

Customer satisfaction is on the rise

Satisfaction with our activities has increased in all areas, and the overall grades for different services have also continued to improve.

Viewpoint

Finland’s transmission system operator

Fingrid is actively asking different stakeholders for their opinions on how we have succeeded in our operations. The latest results look very good, writes President and CEO Jukka Ruusunen.

Main grid

Third time lucky

Fingrid was named the world’s best transmission system operator at the international CHARGE 2018 energy branding competition.

Viewpoint

A recipe for influential communication

A lot of companies have recognised the importance of influential communication and good interaction. This is actually one of today’s megatrends, says Tiina Miettinen, Senior Vice President, HR and Communications. PUBLISHED 18.11.2018

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